![]() Discuss your options with the payment issuer and resubmit your payment to us. Follow the prompts to complete your payment. You can’t make a payment with a checking account when calling 611. Choose either debit card, credit card, or refill card. In an AT&T store: The receipt for the payment.īe sure to include your AT&T case number on any documentation you send to us.įYI: If your payment hasn't cleared or wasn't cashed, we can’t provide additional info since we didn't receive the payment. Call 611 from your AT&T Prepaid phone or call 800.901.9878 from another phone.Include your full credit card number on the documentation. Debit or credit card: Your card statement showing that the payment was submitted to us.Money order: A copy of the front and back of the processed money order.Online bill pay (if processed via check): A copy of the front and back of the processed check from your bank's online bill support.Online bill pay (if processed electronically): The transaction trace number or payment details from your online account transaction history, or a copy of your bank statement showing the cleared transaction if it contains the trace number.Checks: A copy of the front and back of the processed check.Your online account is a hassle-free way to make payments, set your notification preferences. If youre behind on your bill (or worried about future bills), set up an online payment plan or take advantage of new financial assistance available today. Include your full bank account and routing number on the documentation. Having an online account means youre able to manage and view your information anywhere, anytime. Bank drafts: A bank statement showing your running balance with the payment in question deducted from your bank account.We'll ask you to submit one of the following, depending on the payment method. If your payment cleared, submit an online request to open a case. ![]() If you still think your payment is missing, contact your bank, the place where your money order was purchased, or your credit card provider. For more help, please contact your dedicated FirstNet resources.First, check any other AT&T accounts you may have to see if the payment posted there. If you live in American Samoa, Guam, or the Northern Mariana Islands and have FirstNet, you can only view and pay your bill online. You can still manage your FirstNet account on att.com or with the myAT&T app. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the Virgin Islands) and have FirstNet, you aren’t eligible for FirstNet and Family. If your account includes two first responders, each person will use their FirstNet credentials to access myAT&T. ![]() Sign up for paperless billing or AutoPay.You are a prepaid mobile client and want to update your balance and check other payment options, access here. Update payment methods, contact info, privacy settings, and parental controls Residential customers can enable electronic bill and make payments using bank account (ACH).Find out how to contact us for help with AT&T bill issues, payments, and AutoPay. Just sign in with your FirstNet user ID and password. Learn how to sign in, view and pay your bill online, change your service, and more. It’s simple to access or manage your FirstNet or FirstNet and Family account on att.com or with the myAT&T app. FYI: Did you sign up for FirstNet before August 2022 and don’t have a FirstNet and Family plan? You’ll continue to manage your account at. ![]()
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